In the case of manufactured products, quality encompasses several aspects including design, production, and organization.
We really care about the products we supply, and our business success depends on building long-term relationships with our customers, therefore we aim to ensure that quality is an integral part of everything we do.
Designing a good product means meeting but not exceeding the design brief.
Cost is an important factor for our customers so our aim is to design products to last for at least the required warranty period whilst respecting budgetary constraints.
Developing new products is a vital but expensive activity for our customers.
We play our part by using experience gained over more than two decades to deliver prototypes which meet our customers’ requirements with the minimum of iterations, thereby shortening the product development cycle.
The main ways that we ensure the quality of our production are through goods inwards inspection, careful process control and final inspection.
We employ high-calibre people and train them properly in what they do.
Our production procedures are carefully documented and incorporate intermediate inspections so that any problems become apparent as soon as possible.
Final inspection is also extremely important and we have the necessary expertise and equipment to carry this out.
No one wants to deal with a company which is chaotic or badly organised, even if their products are first class.
Whitebeam is managed by the owner, Julian Hammond, who keeps a close eye on all aspects of the business.
We operate an efficient enterprise management system to ensure that our customers receive the products which they ordered at the agreed time.
All critical aspects of our operations take place in Europe, and where we rely on suppliers outside Europe for raw materials, we keep large buffer stocks to reduce the risk of supply chain problems.